Troubleshooting
Find solutions to known issues here.
- I just upgraded to the Mac 2.0 and I don’t see my mmhmm files. Where are my presentations?
- Why am I not receiving password reset emails?
- Why has mmhmm taken over or "hijacked" my video conferencing camera?
- Why do my slides appear blurry to my audience when presenting on Zoom/Meet?
- When I create a screen share slide, I don't see the window I want to share
- The video slide I've added isn't playing the sound from the video file
- Why does mmhmm take up so much of my computer's memory?
- My backgrounds have black bars on the sides
- When I add a screen share slide, nothing happens
- My background and slide content appear flipped in Zoom/Meet
- I only see a striped background when I use mmhmm
- Why do I see a staticky mmhmm logo in my call?