Known issues in Windows

If you are experiencing any of these issues or any others, please send your logs to with your computer specs and the associated logs with each issues --  here are the types of logs to send:

Activity Log / Core Log

If the application is running and responsive

  1. Open the application
  2. Click on the hamburger menu
  3. Click on “Help > Activity Log” 
  4. Windows Explorer window opens
  5. Share “ActivityLog.log” and "CoreLog.log" files

If the application crashes or can't be opened

  1. Press and hold on “Windows”/“Start” and “R” keys
  2. The “Run” window opens
  3. Type “%localappdata%\” and press enter
  4. Windows Explorer window opens at directory path similar to this “C:\Users\<user name>\AppData\Local”
  5. Open “mmhmm” folder
  6. Open “logs” folder
  7. Share “ActivityLog.log” and "CoreLog.log" files

Installation Log

The easiest way to open the directory is to press the start key and type run . In the Run Window type %temp%  and hit OK which will open the Windows explorer at the path that will look like this C:\Users\<user name>\AppData\Local\Temp' The log file we are looking for is named like MSI<letter and numbers>.log.





OS: Microsoft Windows 10

Processor: 64-bit Intel-based processor (32-bit and ARM based systems are not supported. This includes Surface Pro X devices).


Dedicated Graphics Card


100MB of available storage



Verify that you can:

a) Use your native camera in the Camera application

b) Try and use mmhmm with another camera (if you have one available)


Send copies of the core and Activity logs. 



Was this article helpful?
9 out of 26 found this helpful