What are the system requirements for macOS and Windows?

Table of contents

Mac requirements

Required Operating System macOS 10.15 (Catalina) or later

Advanced Network

Our software requires internet access to the following hosts:

  • https://api.mmhmm.app
  • https://ws.mmhmm.app
  • https://copilot1.mmhmm.app
  • https://copilot2.mmhmm.app
  • https://share.mmhmm.app
  • https://s3.us-west-2.amazonaws.com
  • https://updates.mmhmm.app
  • https://watch.mmhmm.app
  • https://stream.mux.com

All communication with these hosts is over TLS, using port 443

Windows requirements

Required

OS: Microsoft Windows 10
Running Windows build #17134 or later.
EG: 10.0.17134
(Updated May 2018 or later.)

or Microsoft Windows 11

Processor: 64-bit Intel-based processor
(32-bit and ARM-based systems are not supported. This includes Surface Pro X devices).
Open GL version 4.1 or above

Preferred

Dedicated Graphics Card
8GB RAM
100MB of available storage
Updated device drivers

Advanced Network

Our software requires internet access to the following hosts:

  • https://api.mmhmm.app
  • https://ws.mmhmm.app
  • https://copilot1.mmhmm.app
  • https://copilot2.mmhmm.app
  • https://share.mmhmm.app
  • https://s3.us-west-2.amazonaws.com
  • https://updates.mmhmm.app
  • https://watch.mmhmm.app
  • https://stream.mux.com

All communication with these hosts is over TLS, using port 443

 

If you see an "Information: Your system does not meet minimum requirements needed to run mmhmm" error

windows.png

mmhmm for Windows has minimum requirements for hardware and software. If you’re getting this error message, you’re likely running a system that is not supported because it’s running older hardware, older supporting libraries, or is using device drivers that need to be updated. (We have seen this issue with older cameras, GPUs, and onboard graphics.)

To resolve this, try these four steps:

1. Check your camera permissions

Type “camera settings” in the search field and click to open the Camera privacy settings page.

windows_camera_settings.png

Verify that the “Camera access for this device is on” and the slider for “Allow apps to access your camera” is on.

windows_camera_access_on.png

Scroll down to the section “Allow desktop apps to access your camera” and ensure that the slider is on.

windows_allow_desktop_apps_to_access_your_camera.png

2. Update your device drivers

See this Microsoft support article for details.

3. Verify your version of OpenGL is at least 4.1

It’s surprisingly difficult to get the version of OpenGL installed in Windows.  We’ve found the easiest way to do this is to use a free 3rd party tool, the OpenGL Extensions Viewer made by Realtech VR.  

4. Reach out to us

If these steps do not resolve your issue, we will need more information to further understand how mmhmm is working on your particular machine. Please e-mail us at help@mmhmm.app, and we’ll work with you to identify exactly what the issue is.

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