Error: The installation failed

If you try to install mmhmm on Mac, you may encounter this error: "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

the-installation-failed.png

Check that your Mac meets system requirements

First, check that your Mac meets the system requirements for mmhmm.

 

Check your Privacy & Security settings

  1. In your Mac menu bar, click the Apple icon  and select System Settings.
  2. In the left sidebar, go to Privacy & Security.
  3. Select Files & Folders.
  4. Click right-arrow next to Installer.
  5. Turn on the switch next to the Desktop Folder and the Downloads Folder. This will give the Installer access to files in both locations.
    installer-folder-permissions.png
  6. Check that the mmhmm.pkg file is located in either the Desktop or Downloads folder. If it isn't, move the file to one of those folders.
  7. Open the mmhmm.pkg file to try to install mmhmm again.

If you still encounter this error after taking these steps, contact our support team.


 

Don’t see the answer to your question? If you’re having technical difficulties or want to suggest a topic for this guide, submit a support ticket or email us at help@mmhmm.app.

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